Commercial Back Office Representative

Boesingheliede (NH), NL

Full-time

€3,200 – €3,950

MBO-4

Ready to make a difference? This is your chance, and we’d love to hear from you! Van Straaten is a family-owned business that has been a trendsetter and market leader for over a century in the development and application of new printing techniques and print media. Van Straaten combines large-format prints with straight and curved aluminium profiles to deliver a wide range of print projects for visual branding, exhibition construction, interiors, and events.

Thanks to our advanced production processes, the possibilities for run size, dimensions, and materials are virtually unlimited. Van Straaten has the perfect solution for every type of visual communication and every budget. Brands, both direct clients and through partners, achieve a brand experience with Van Straaten that has proven to leave a lasting impression.

Currently active in the Benelux, Germany, and the United States, Van Straaten employs around 50 dedicated and motivated colleagues. The coming years will focus on further growth and professionalisation, with ambitious goals already set.

As a Commercial Back Office Representative, you will be part of the sales team and responsible for supporting the sales process as well as maintaining and expanding existing relationships (both direct clients and channel partners). You will also support one or more Account Managers in maintaining relationships and preparing quotations.

About the role

You will assist customers in using the order portal, and be responsible for supporting and advising both the organisation and customers on preparing and correcting print files. With the implementation of our new Order Portal/ERP system, this role is evolving. Routine data entry will largely be automated, shifting the emphasis towards advisory work and guidance.

The key focus areas of the role are:

Providing wide-ranging support to the sales team
Acting in a commercial and advisory capacity towards customers and partners, meeting commercial targets
Managing internal and external projects, including order processing through the portal, and making adjustments to graphic files if needed

Your responsibilities

Provide professional, accurate commercial support to new business and field account managers for all correspondence, customer, and relationship management
Ensure complete and accurate data entry into the CRM system, and follow up on quotations, order confirmations, and customer information
Support customers with graphic error messages from the portal and ensure smooth order processing
Create and archive graphic files and related production data
Arrange project-related purchases for specific orders if needed, ensuring target margins are met
Manage a variety of projects professionally and efficiently
Prepare quotations and monitor the sales process proactively and accurately
Identify opportunities to improve revenue and margins, including upselling during active orders
Help maintain and expand relationships with clients and prospects, act on sales signals, and ensure proper follow-up
Support customers and prospects with order processing and the transfer of graphic materials

What we’re looking for

Completed MBO-4 education or MBO+ working and thinking level, with one or more completed commercial courses or training programmes
At least three years of proven successful experience in a similar role within the large format print, display, or graphics sector — ideally in a family-owned business
Strong knowledge and experience with MS Office, and basic knowledge of graphic file processing in Adobe
Familiarity with modern communication and administrative tools, including ERP/CRM systems such as Salesforce
Affinity with Van Straaten’s products or target market is a plus
Excellent communication skills in Dutch and English, both spoken and written (German is a plus)